There is no shortage of translation agencies to choose from. This can sometimes make it difficult to tell professional providers from those it’s better to avoid. One guideline here is the EN ISO 17100 standard. Find out what this is all about and how the standard can help you to choose a translator.
EN ISO 17100 replaced EN 15038 as the standard for translation services in May 2015. It sets high standards for translation processes and translators and is therefore well suited for demonstrating professional quality or finding professional service providers
Key content of the standard
ISO 17100 is an international standard, i.e. it applies worldwide.
The following is also worthy of note:
- The structure of the standard itself reflects the typical procedure followed for translation jobs. It does this by going through the relevant individual steps (from pre-production processes and activities to production processes through to follow-up procedures) in chronological order.
- It also requires translators to have competence in a specific subject area.
- Particular attention is paid to project management requirements.
- According to EN 17100, translation services also include systematic consideration and processing of customer feedback.
- The standard also covers resources like translation technology and translation tools.
Important: As per EN 17100, the actual translation only represents one stage of the translation process. True quality is only ensured by having the translation checked by a second person (dual control principle).
What does ISO 17100 mean for customers?
For translation service providers that meet the requirements of ISO 17100, you can assume, amongst other things, that
- translators have extensive expertise, not only in terms of language, but also cultural and subject area competence
- translations are checked by a second linguist (dual control principle)
- the provider has professional project and quality management.
With this in mind, we recommend the following: When searching for a translation provider, make sure that they are certified to the EN ISO 17100 standard. That way, you can be confident that you will receive a professional translation in all aspects.
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